2016-09-30 - 28043 - Service Request - Error in SO Billing Plan #ProductionBreakFix #OrderEntry

2016-09-30 - 28043 - Service Request - Error in SO Billing Plan

Problem Summary

Billing plan error on SO 3347430.

Admin Info

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Purpose	Billing plan error on SO 3347430.
Requested by	Rizwan Shah
Issue Date	09/16/2016
Resolved by	Surya Basa
Resolved Date	03/30/2017
Document Status	Complete

Detailed Problem Description

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The payment card number is updated with junk values ($0001) on the table (VBAK) which is causing the sales document not be editable and therefore further processing.

Solution Analysis and Recommendations

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Testing and analysis revealed the process is being impacted from the commented code in the user exit done by recommendation from Delego. The issue was caused only for credit card customers where authorization is being done externally (Delego). There doesn't seem to be any issue with the process within SAP though customization was done to add a delay of 5 sec for the credit card information to flow from customer master to the document as this was not possible in standard SAP.

Further, the field RPLNR was updated when the document was saved. Credit release in VKM3 didn't have any impact on updating the field in the table.

Resolution

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The issue was escalated to Delego that provided changes to include replace existing code with a new program (Include).

Release Information

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Provide link here to Release Notes if Technical Objects were changed

2016-09-30 - 28043 - Rel Notes - Error in SO Billing Plan